General conditions for the rental of cottages and apartments.
Adopted by Föreningen Sverigeturism (the Swedish Tourism Association) 1990 following discussions with Konsumentverket (the National Board for Consumer Policies). If the landlord applies special conditions, these are printed in italics below.
As landlords we are obliged to ensure that:
• you receive written confirmation of your booking.
• you receive documentation and details of where to pick up the key in good time, but not necessarily more than 30 days before the agreed day of arrival.
• the cottages/flat agrees with the description. We are not responsible for any promises the owner or his contact person may have made directly to you without our knowledge and which we were not aware of or ought to have been aware of. (Try to obtain promises in writing for safety’s sake).
• you are informed of any important changes concerning your booking.
• you are able to use the cottage/flat from 4 pm on the agreed day of arrival until 11 am on the day of departure, unless otherwise confirmed. If you are not satisfied with the cottage/flat, you should contact us. See further below.
When does my booking become binding?
You and we are bound by the lease as soon as we have confirmed your booking and you have paid the application fee (or all the rent).
When should I pay?
If you booked earlier than 30 days in advance the application fee is 500-1000 SEK. The application fee should be paid within 3 days of the date on which we sent the confirmation to you. It will be deducted from the rent. The rest of the rent should be paid no later than 30 days before the agrecd day of arrival. If you booked later than 30 days in advance, all the rent should be paid within 2 days.
What happens if I don´t pay on time?
If you don´t pay the application fee on time, we have the right to cancel your booking.
What if I want to cancel?
Cancellation is not valid if it takes place through another part or is sent to the cottage/flat. We are obliged to confirm your cancellation in writing. If you cancel more than 60 days before agreed arrival, you do not need to pay anything. If you cancel 30-60 days before arrival you pay your charge of 500 -1000 SEK. If you cancel 30 days or later before agreed arrival, you will have to pay the whole rent. If we manage to rent the cottage/flat to someone else, we will reimburse you with the amount equivalent to the rent paid by the new tenant, with a deduction for a service fee of 200 SEK.
What if something happens to me?
You can protect yourself against the cost of cancellation by purchasing cancellation protection. It costs 250-350 SEK per cottage/flat and means that under certain circumstances you can cancel up to and including the day before agreed arrival.
Cancellation protection applies under the following circumstances, of which you were not aware when you booked:
a) death, illness or accident of a serious nature, affecting you personally, your spouse, partner, family or travelling companion.
b) call-up to the armed forces or civil defense.
c) the occurrence of a serious event outside your control which you could not foresee when you booked and which means that it is unreasonable to demand that you honour your booking, e. g. extensive fire or flood damage to your home. You must have a certificate to prove the reason for cancellation, issued by a doctor, public authority, insurance company or similar. The cost of cancellation protection is not reimbursed on cancellation.
What are my rights?
If we do not supply the cottage/flat in the promised condition or at the right time and cannot offer you another cottage/flat that differs so little from the one you booked that this is of no significance to you, your are entitled to cancel the lease. In this case we have to reimburse everything you have paid us and compensate you for your proved and reasonable costs, with a deduction for the benefit you may have had from the cottage/flat. Instead of cancelling the lease, you may demand that we reduce the rent. If you have any complaints these must be communicated to the owner or his deputy within 2 days from the day of arrival. Any defect during your stay must be reported so that the owner have the opportunity to rectify them. In order to be valid, claims for compensation must be submitted in writings to the agent not later than 10 days after the end of the period of rental. You are entitled to put another person in your place and we have to accept that person unless we have special grounds for refusing. If you intend to do so you must inform us before the date of taking possession. The fee for changing the reservation is 200 SEK
What are my obligations?
You must take good care of the cottage/flat and follow the rules and regulations which apply. You are personally responsible for any damage that occurs to the property and its contents through your own renegligence or that of someone in your party. You must not use the cottage/flat for any purpose other than what was agreed at the time of booking (normal leisure purposes) and you must not allow more people to stay overnight in the cottage/flat or in its grounds than you stated on booking. War, natural disasters, strikes, etc. You and we have the right to depart from the lease if the cottage/flat cannot be supplied owing to military operations, natural disasters, labour-market conflicts, protracted interruptions in the supply of water or energy, fire or other similar major occurrences, which neither you nor we could have foreseen or influenced. Under such circumstances we are obliged to reimburse what you have paid with a deduction for the benefit you may have had from the cottage/flat.
What happens if we don´t agree?
Tell us about any complaints immediately. Bear in mind that your chances obtaining redress may diminish if you delay in making your complaint. If we don’t agree, you can contact Allmänna Reklamationsnämnden (the National Board for Consumer Complaints) witch consists an impartial chairman and a number of representatives of travel organizers and consumers. The address is: Box 523, S-162 15 Vällingby, Sweden.
Contact us if you have questions
Call us and we will assist you!
+46 (0)737-14 44 54